ARBORIST ACCOUNT MANAGER

The Arborist Account Manager is a challenging year-round position requiring knowledge and
experience with tree care, tree evaluation, plant health care (PHC) and industry approved tree
care practices as well as practical experience in estimating tree services. 

MAJOR OBJECTIVES:
The primary objective of the Arborist Account Manager is to follow up on requests for service,
generate sales opportunities, scheduling your own work for completion and meet sales goals
while creating 100% positive client interactions. Primary duties will include surveying residential
and commercial properties, handling client proposal requests, and performing site inspections to
identify and determine necessary arboricultural recommendations.

ESSENTIAL FUNCTIONS:
● Must be able to accurately estimate time and cost for crews to carry out pruning,
removal, cabling, stump grinding, plant health care services or any other proposed tree
care needs
● Perform site inspections for proposal preparation
● Identify opportunities to cross-sell lawn care and pest control services while on clients’
properties
● Develop and maintain long-term relationships with clients
● Maintain a neat, clean, and professional appearance and image while on clients’
properties

RESPONSIBILITIES:
● Sales prospecting using consultative sales techniques to build long standing business
relationships
● Proposing job costs and providing estimates to prospects and clients
● Utilizing modern technological software to develop proposals and communicate with
clients and co-workers
● Negotiating contracts and working with office staff to schedule work
● Drafting work orders and instructing crews on key elements of job scope/requirements to
ensure that executed work meets client expectations

● Set up crews, communicate work being performed, and complete jobs to clients’
satisfaction
● Following up with customers immediately after a job has been completed to ensure work
performed met expectations and resolving issues as needed
● Following up with clients on past due invoices
● Obtain referrals from clients, network with peers, and develop new business
● Continually prospect for new business
● Crew relations to include review of proper tree care techniques and reviewing work-sites
for safety, quality and efficiency
● Demonstrating role model behaviors on ethics and integrity as well as positively
promoting the Company culture

REQUISITE KNOWLEDGE, SKILLS, & ABILITIES:
● A minimum of 2 - 3 years of hands-on arboriculture experience
● Knowledge of tree ID and plant health care (insect & disease)
● ISA Certified Arborist certification required
● Ability to effectively price tree care recommendations and other services offered
● Proven sales track record and ability to achieve required sales goals
● Excellent customer service skills and telephone etiquette
● Excellent organizational skills – ability to multitask and prioritize
● Ability to identify problems and work in conjunction with others to implement effective
solutions
● Attention to details, analytical skills, and basic computer and math skills
● Great listening skills and excellent verbal and written communication skills
● Must be reliable and self-motivated with a can-do, positive, and upbeat attitude